Frequently Asked Questions

Shopping on blackbuckapparel.com can be done in a several ways. You can explore our catalog by new arrivals or by selecting a product category. You may explore our homepage tabs or visit our navigation menu and click on shop. You can refine your search by selecting colors and styles to locate exactly what you’re looking for. If you’re looking for a specific item, our search box is located on the upper right hand corner of every page.

When you have found an item, add the product to your cart. Once all selections have been made you can view your shopping cart and proceed to checkout from the icon on the top right hand corner of the page. To complete your purchase enter your shipping, billing and payment details.

Creating a MyBucks account will allow you to:

• Stay up-to-date with online orders, access your purchase history and receipts
• Receive exclusive discount and promo offers
• Add/update payment information for your convenience
• Save your personal wishlist for access on any device

If you have forgotten you password, please click on the My Account link and select “Lost your password?”. For your security an email will be sent to the email account associated with your Black Buck Apparel account. Follow the instructions provided to reset your password.

Your MyBucks account offers you the ability to modify your account information. This can be done by logging into your account and selecting the fields you would like to modify. These fields include “Addresses”, “Payment Methods” and “Account Details”.

If you would like to delete your account please contact us at support@blackbuckapparel.com

Backorders that have not yet shipped can be cancelled by contacting 1-877-390-2436 or via email at support@blackbuckapparel.com as soon as possible. Orders for items that are available now cannot be canceled or modified once they have been successfully submitted.

We advise you to return the package, or refuse the delivery, and it will be returned to the warehouse.

You can find our Terms of Use here.

You can find our Terms of Sale here.

You can find our Privacy Policy here.

Shipping methods and cost will vary based on your order’s content and destination. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.

Please allow 1-3 business days to process your order. Once your order has been shipped you will receive a shipping confirmation email.

The estimated shipping times are listed below:

USPS Retail Ground ships in 2-8 business days

USPS Flat Rate Priority Mail ships in 1-3 business days

FedEx Ground ships in 1-3 business days

FedEx 2Day ships in 2 business days

FedEx Standard Overnight ships in 1 business day

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

All orders have an processing time of 1-3 business days. Please note that we do not process orders on holidays or weekends. To estimate delivery time for in stock items, please refer to the shipping availability provided at checkout.

Available Now:

To accommodate payment authorization and packing, please allow 1-3 business days to receive shipping information.

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.

• Ground: 3-5 business days with deliveries made Tuesday-Saturday
• Two Day: 2 business days with deliveries made Monday-Friday
• Next Day: 1 business day with deliveries made Monday-Friday

Backorder:

Items that are not currently available will be placed on a priority waiting list and are estimated to ship at the selected shipping method once in stock. Please be aware that the item/s may arrive sooner or later then anticipated.

Black Buck Apparel, LLC will send you several emails during the order process to keep you informed about the different stages of your order.

You may also login to your MyBucks Account to follow the status of your order.

Once the item has been shipped we will provide you with a tracking number. At that point the best way to track the order will be through the preferred shipping methods website.

*Remember to allow 1-3 business days for processing before tacking number is provided.

We accept payment through all major credit cards, debit cards or PayPal for online purchases. We also accept Apple Pay and Google Pay on supported devices.

Please note that your billing address must match the address on your credit card statement.

If your payment is not accepted online, please contact your bank for approval of the transaction or select a different form of payment.

You’ll receive an email once your order has been processed and is preparing to be shipped. This email will include the invoice, order details and method of payment used. Once your order has been shipped you’ll receive another email containing the tracking information.

Yes. All transaction are secured. blackbuckapparel.com is provided with an SSL (Secure Socket Layer) encryption system to protect personal and payment data. SSL encrypts the transmission from our ecommerce servers as well as your computer. SSL is the standard in payments over the internet and is supported by Firefox, Internet Explorer, Microsoft Edge, Chrome, Safari and other popular browsers. SSL prevents your information from being accessed when you are submitting it.

Once you have entered your credit card/debit card information and completed your order the amount will be debited from the credit card supplier instantly. Payments to Black Buck Apparel are processed by an external certified company, guaranteeing your privacy.

Black Buck Apparel, LLC charges applicable state, local and county taxes on online transactions. The order total includes the estimated Sales Tax amount.

During the checkout process, you will be asked if you “Have A Coupon?” above the Billing details. By clicking “Click Here To Enter Your Code” you will be presented with an option to apply the coupon to your order.

For online purchases. Black Buck Apparel will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice of up to 14 days after the delivery date. The return shipping label must be post marked by this date.

Before requesting a return, please make sure the products comply with all the following conditions:

• The products must be in their unused, original condition, with all tags
• The return must be requested within 14 days from the delivery of the order

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet expectations but, if you intend on returning them, please ensure that any items of clothing does not pick up stains or unpleasant odors. We check all returned clothing for stains and odors.

Online shopping does not allow us to process exchanges. We recommend that you purchase the new item and request a refund for the item you would like to exchange. Once the item has been received at our warehouse we will process the refund.

The shipping cost is non-refundable. If no shipping was paid by the customer the refund amount will be for the purchase price minus the shipping cost paid by Black Buck Apparel.

Masks are non-returnable and non-refundable.

You can print a return label here: Black Buck Apparel Return Center

When the merchandise has been returned to Black Buck Apparel please allow 7-10 business days for processing. A confirmation email will be sent once the account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase.

Please note that shipping charges incurred at the time of purchase are non-refundable.

Processing takes 7-10 business days from the day Black Buck Apparel receives the merchandise. After we have notified you that the refund has been issued, the amount of days it takes for the bank institution or credit card provider varies. Most refunds are received 2-3 business days after the refund has been issued.